PdM Operations Process Manager

Predictive Service, a fast-growing technology and inspection company in electrical, mechanical and structural predictive maintenance services is seeking a service professional to join our service team at our Headquarters in Cleveland, OH.  The PdM Operations Process Manager will be responsible for managing a project and guiding its overall direction. The manager must communicate with the workers in the project, as well as higher-level employees such as senior leaders and management. The manager should be organized and able to meet deadlines on the project. The manager must know how to develop reports on the project and monitor operational costs. The manager should be able to attend regular meetings and give progress reports. In addition, they must work well with clients.

 

Responsibilities
  • Manage the day to day department operations.

  • Ensure completion and success of customer support across multiple projects.

  • Communicate with internal and external partners on progress and receive feedback.

  • Lead teams to develop, evaluate, and revise project processes.

  • Identify and evaluate key risk areas and recommend improvements.

  • Monitors the results of improvement projects and composes reports.


Essential Skills and Experience:
  • Technical Writing and communication skills

  • Customer service skills

  • Proficient with Microsoft Outlook, Word and Excel.

  • Working knowledge of Office 365 and related services (SharePoint, Power BI)

  • Self-starter who can manage time and responsibilities. This is generally a low-supervised position, so self-motivation and dedication to completing tasks is a must.

  • Desire to continuously improve skills.

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Location: Cleveland, OH

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