Account Manager

Predictive Service Maintenance Solutions is the maintenance and installation division of Predictive Service LLC. Predictive Service Maintenance Solutions has given national retailers control over their facilities repair costs providing the highest degree of reputable service throughout the United States and Canada. From its Walpole, MA division headquarters, the Company manages more than 5000 independent contractors, nationwide, who are on call to answer the Company's client needs.


Predictive Service LLC is well established company with a blue chip client base and ten year award winning track record -- Inc. 5000 Awardee last consecutive 6 years, Weatherhead 100 Awardee and NEO Success Award winner. Our team, along with the Company's patented technology and web-based management software, keep our clients coming back! ( )



Reports to the Director of Operations



Specific responsibilities of the position will include:


  • Develop and maintain relationships with key customer contacts and contractors.


  • Scheduling and assigning contractors service orders and following up on results in a timely manner


  • Provide proactive and reactive customer service to build customer satisfaction and create new business opportunities, including analyzing and resolving customer problems.


  • Evaluate potential customer needs and make recommendations to improve and maintain the quality of service and to expand relationship. Visit Corporate Offices as needed.


  • Research and order materials (parts) working closely with contractors, customers and supply houses.Coordinate material returns as needed.


  • Review and process quotes ensuring that all quotes sent to customers for approval provide the most appropriate and economical solutions.Coordinate second opinions as needed.


  • Provide reports to customers.

  • Assist Billing Department to resolve any invoicing issues.


  • Share emergency phone coverage for after hours calls.



Account Managers must be able to multi-task and prioritize issues as they come up throughout the day. Time management is essential, as well as the ability to make quick decisions.





Preferred candidates will have the following:


  • Minimum of five years in a customer service role (facilities management multi- discipline preferred)


  • Demonstrated success developing and managing successful customer relationships.


  • Effective negotiation and conflict management skills with ability to interact both internally and externally.


  • Ability to define problems, collect data, establish facts, and draw valid conclusions and implement solutions at both a strategic and functional level.


  • Strong interpersonal and organizational skills


  • Excellent written, oral and presentation communication skills


  • Service center experience preferred


  • College degree or equivalent required


  • Background working with trades people (contractors) preferred but not required